We do not accept returns for products apart from Manufacturing Defect or Damage

during transportation. If there is any defect you need to inform it to us by

sending an email or calling our call within 24

hours of receiving & accepting the product. We believe in complete customer

satisfaction, and any product which you have received in a damaged condition

due to transportation or manufacturing defect can either be replaced or

refunded. Refund requests will be carefully considered by our customer service

team. To further expedite your refund/return/cancellation process you can

All orders placed before 2 PM Monday to Friday are processed and dispatched the within

7 – 10 working days. All orders placed during the weekend or on a public

holiday will be sent from our warehouse on Monday or on the next business day.Please

note that we are unable to modify the delivery address once you have placed

your order. We are sorry but we do not ship to P.O. boxes. Your

package may be subject to import duties and taxes. You, as the customer, are

responsible for paying those fees. We recommend that you check with your local

customs office before placing an order on our website as these fees can

sometimes be significant and we are unable to calculate these for you. Once

your order has been dispatched, we will send you a confirmation email with

tracking information. You will be able to track your package directly on the

carrier’s website. Once your order is

confirmed,

mso-bidi-font-family:"Times New Roman";color:#323232;mso-fareast-language:EN-GB'>Once

your return request has been placed with Customer Service, it usually takes

about 72 hrs to have the product picked from your place and another 4 days to

initiate refund subject to product inspection. Once the item is received in our

warehouse, it undergoes a Product Inspection which takes about 2 days.

Typically the refunds are initiated within 2 days after product inspection. The

receipt of the refund would depend on the mode of payment chosen by you.Typically the

refunds are initiated within 2 days of Product Inspection. Receipt of the

refund would depend on the mode of payment chosen by you. For Debit Card and

Credit Card transfers the time taken for refund depends finally on the bank.

Though we would love to expedite the same, our hands are tied. Also, you can

assume additional delay for nationalised banks. Expected timeline for refund: 5

- 7 Working/Business days.

You can also get in touch with our

Customer Care team with your order number to raise a cancellation

request.  Cancellation duration takes typically one day after

confirming cancellation by emailing us at

support@paxindia.in

If your order has been dispatched but yet to be delivered, please do not accept delivery and

contact Customer Care to inform them of the same. In case of Prepaid orders

Refunds will be processed as per our Return policies

Any Capitalized terms used but not defined herein shall have the meaning

assigned to them under the Terms of Use which govern your use of our

website www.PAX.com

Customer Cancellation - As a general rule Buyer shall not be

entitled to cancel Order once placed. Buyer may choose to cancel Order only

within one-minute of the Order being placed. However, subject to Buyer’s

previous cancellation history, PAX reserves the right to deny any refund to

Buyer pursuant to a cancellation initiated by Buyer even if the same is within

one-minute followed by suspension of account, as may be necessary in the sole

discretion of PAX.

If Buyer cancels his/her Order after

one minute of placing it, PAX shall have a right to collect a penalty of 100%

of the Order amount for breach of contract terms as a compensation for the

damages suffered by PAX, with a right to either not to refund the Order value

in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order

in case his/her Order is to compensate the

Merchants and PDPs.

Non-Customer Cancellation

PAX reserves the right to collect a

penalty for the Orders constrained to be cancelled by PAX for reasons not

attributable to PAX, including but not limited to: in the event if the address provided

by Buyer is either wrong or falls outside the delivery zone; failure to contact Buyer by phone or

email at the time of delivering the Order booking; failure to deliver Buyer Order due to

lack of information, direction or authorization from Buyer at the time of

delivery; unavailability of all the items ordered by Buyer at the time of booking the Order;

unavailability of all the items

ordered by Buyer at the time of booking the Order. However, in the unlikely

event of an item in an Order being unavailable, PAX will contact the Buyer on

the phone number provided to us at the time of placing the Order and inform

Buyer of such unavailability. In such an event Buyer will be entitled to cancel

the entire Order and shall be entitled to a refund to an amount. In case of cancellations for the

reasons attributable to PAX or the Merchant or PDP, PAX shall not collect any

penalty from the Buyer. PAX reserves the

right to look into the cancellation request of the Buyer and determine if such

cancelation request falls under the conditions mentioned above. If PAX is

satisfied that the request and same any of

the aforesaid conditions, then PAX shall process the cancellation request and

refund amounts to the Buyer.

Refunds- Buyer may be entitled to a refund for

prepaid Orders.  PAX retains the right to retain the penalty payable by

the Buyer in Section I(2) from the amount refundable to him/her. The Buyer

shall also be entitled to a refund of proportionate value in the event

packaging of an item in an Order or the complete Order, is either tampered or

damaged and the Buyer refuses to accept at the time of delivery for the said

reason;

Buyer may be entitled to a refund 100% of the Order value if PDP fails to deliver the

Order due to a cause attributable to either PDP or PAX, however such refunds

will be assessed on a case to case basis by PAX. Our decision on refunds shall be

final and binding. All refund amounts shall be credited

to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s

choice, the estimated timelines are detailed as below, in case Buyer don't

choose to credit it to Buyer’s wallet with his/her PAX Account;

Process - Refund Source

Net Banking

Source

5-7 Business Days to Source account 5-7 Business Days

UPI - 2 Hours

Amazon Pay within 5-7 Business Days

Phone Pe (Wallet)

Wallets-Paytments

Cancellation: As a general rule the

Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer

cancels his/her Order, PAX shall have a right to collect the Buyer 100% of the

Order amount as the cancellation fee, with a right to either not to refund the

Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s

subsequent Order(s) in case Buyer’s Order is ,

to compensate the Merchants and PDPs.

Non-Customer Cancellation: PAX

reserves the right to collect the Buyer cancellation fee for the Orders

constrained to be cancelled by PAX for reasons not attributable to PAX or

Merchant, including but not limited to:

in the event if the address provided

by the Buyer is either wrong or falls outside the PAX’s delivery zone;

failure to contact the Buyer by phone

or email at the time of delivering the Order; failure to deliver the Buyer’s Order

due to lack of information, direction or authorization from the Buyer at the

time of delivery;

The Buyer may be entitled to

a refund for prepaid Orders, post deduction of cancellation fee, if any for

reasons mentioned above or in a manner as deemed fit by PAX in its sole

discretion, if refund has been requested due to the following reasons:

If the Order could not be delivered

within 2 hours

If the Merchant cancels the Order due

to reasons not attributable to the Buyer, including but not limited to store

being closed, non-availability of items, store not servicing online Orders,

overcrowding at store, etc.

If PAX cancels the Order due to

reasons not attributable to the Buyer, including but not limited to

non-availability of PDPs, etc.

100% of the Order

value depending upon the nature of issue. PAX reserves the right to consider

the cancellation and refund request and determine if such cancellation and

refund request satisfy any of the aforesaid conditions, in which case PAX shall

process the cancellation request and refund to

The Buyer shall verify his/her

Order and the products before providing OTP to the PDP and any issue with

respect to the product or Buyer’s Order shall be notified immediately, and

cancellation request shall be placed before providing OTP to the PDP. Once OTP

is provided to the PDP, it shall be deemed that the Buyer has accepted delivery

of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel

the Order and/or claim refund.

In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling

the

product. PAX is merely facilitating the transactions between the Merchant and

the Buyer and therefore, PAX shall assume no liability with respect to the

products sold by the Merchant. PAX strictly discourages dealing of any spurious

product on its Platform and shall reserve the right to report such incidents to

the concerned authorities for appropriate legal actions.